30 april 2015: 80% of public library staff have improved digital skills thanks to scl e-learning programme.

This offer began as a series of pilot projects funded by Arts Council England to develop the role of public libraries in helping citizens’ access information online in a digital age.

The focus of the offer is on libraries’ role in supporting people to access information and services online in life-critical areas such as careers and job seeking; health, personal financial information and benefits.  Central to this offer is helping people to use vital government online information  services.

The Universal Information Offer aims to:

  • Bring together government and non government sources of information, which have been researched by information professionals in public libraries, giving a level of quality assurance to the customer.
  • Ensure that our staff and volunteers are continually developing their skills to provide the help some people need to access information and services online. 
UniversalInformationOffer2
UniversalInformationOffer3

What is Information4Living?

The Public Library Information Offer includes two key aims:

· To bring together government and non-government sources of information, which have been researched by information professionals in public libraries, giving the customer a level of quality assurance.

· To ensure that our staff and volunteers are continually developing their skills to provide the help some people need to access information and services online.

The first of these is being delivered using a national platform of local and national resources, called Information4living. This website offers a postcode searchable database of national and local links to information in life essential areas:

· Benefits,
· Business,
· Health,
· Jobs,
· Money
· Rights and Citizenship.

Information4living is a practical resource that underpins the second aim of developing our workforce. This database and website will allow library services to create and maintain local referral networks in those 6 life essential topic areas. It also contains the key national links for these topics.